It is important that the customers read the terms & conditions and privacy notice before ordering. We understand that ordering from an online boutique requires trust from both parts. Therefore we have written down the guidelines and instructions for our clients in order to make the use of Taigakoru store easier and more trustworthy. If you have any further questions in mind, please don´t hesitate to contact us for more information. We will be happy to assist you. Please notice: There is no minimum order at Taigakoru online boutique. All prices mentioned in the product descriptions include 24 % VAT (Value Added Tax = sales tax levied in the European Union and included in the retail prices) unless mentioned otherwise.
If you are ordering within the European Union, the VAT will be charged from you. Outside the European customers are responsible for all customs and import duties of the destination country, and Taigakoru cannot be held responsible for those costs. These duties vary by country, therefore Taigakoru is unable to advice you on those costs. For detailed information, we advise you to contact your local customs authorities. To order from Taigakoru online boutique, the customer must be at least 18 years of age. You can order directly from the online boutique or you can order by sending an email to Taigakoru or giving us a phone call.
Browse through the Taigakoru online boutique categories on the left. When you find an item you wish to purchase, choose the quantity (as a default there is 1 in the box, you can change that by removing 1 and by adding another quantity you like). Then click on the “Add this to Cart” button. The item is now in the cart. At any time you can check the contents of your cart by clicking “Shopping Cart”. If you want to modify or empty the contents of your cart, you can change the numbers of the products and then click “Update” before moving on or back. Shipping charges are not shown at this stage.
When you have chosen the items you wish to purchase, go to “Checkout” and then “Log In” or if you are a new customer, then “create a new account” and follow the instructions and fill in the form. After filling in the form, click “Submit”. You will be transferred to our secure server, then fill in all the details and confirm the order. Always click “continue” when requested. On completing your order you will receive a confirmation. It is maybe a good idea to print out this confirmation for future reference.
All orders are handled with the principle “first come, first served”. After receiving your order, we will send you a confirmation by email. Please check that all information is correct and let us know as soon as possible, if that is not the case. If for some reason you do not receive an order confirmation within 24 hours, please contact Taigakoru, and we will investigate what has happened. Our products are usually sent out within two weeks.
If for any reason the dispatch will take longer than two weeks, we will inform the customer about this and also why there is a delay. Please consider that some countries have restrictions on what goods can be imported. If Taigakoru detects that some products cannot be sent to you because of these restrictions, we will contact you and discuss the matter and find a solution to the problem. If Taigakoru for some reason cannot ship the products, we will of course refund your money.
We calculate the shipping and packaging costs based on the total value of your order. The total order value includes VAT 24 %. We normally use Finnish priority mail, but if you wish to cut down on costs and wait a little longer for your package to arrive, we can also send it by economy post. In Europe (EU and non-EU countries) you can expect to receive your priority mail package within 2 – 8 working days. To all other countries it should take 6 – 14 working days to reach you. If you choose for economy mail, the delivery times to Europe will be app. 5 – 12 working days end elsewhere in the world 7 – 30 working days. (These delivery estimations are given by Finnish Post.)
The final payment will always be charged in euros according to the rate of the day. There are two payment options. You can pay by your credit card (Visa or Mastercard) or by a bank transfer. If you choose the latter option, we will send our bank account details to you by email and then you will be able to fulfill the transaction. We will set aside the item(s) you wish to order for 14 days starting the day after we send the payment instructions to you. We should receive your payment within 14 days. If that is not the case, the item(s) will be put back in the online boutique available for other customers to purchase.
When you choose to pay by your credit card, it is easy and safe, because the transaction is made on a secure server of the Finnish credit card service company for Visa and Mastercard payments (Luottokunta). Their server uses the SSL (Secure Sockets Layer) to make all credit card transactions secure. When you are in this secure mode, your information is being encrypted, so your card details and personal data cannot be viewed by anyone else. You can see that you are in a secure mode when the address in the “address bar” changes from being http:// to https:// .We strongly recommend not to send any credit card numbers & details by email, since emails are not secured connections.
We hope that our customers will be very happy and excited with the products they have ordered and we pay much attention to the quality and details of our products. Should you, however, for some reason want to return or change the goods (or some of them), then you can do so within 14 days of receipt of the goods, starting the day after you have received the package. Please contact Taigakoru before you return any items, so we know to expect a package from you. We would also like to know why you wish to return our products in order to improve our service.
We need to underline that all items you wish to return or change, must be unused and in original condition. Please take care that the products are packed carefully before you send them back in order to avoid damages. These return costs are to be paid by the client, Taigakoru will not refund the costs. It is advisable to ask a receipt of the return sending from your post office so you will have a proof of posting. Taigakoru will not be responsible for lost goods of these return sendings. If you wish to change the returned product to another, you will also be responsible for the new shipping costs.
Return address is:
After we have received your return parcel and concluded that the item(s) is/are in required original condition, we will refund your money accordingly. You will get a notice from Taigakoru when we have refunded your money.
Return of damage in transit products or faulty products
If you receive damaged or faulty goods, you can return them within 14 days of receipt (starting the day after you have received the package) to Taigakoru and we will reimburse your return shipping. It is necessary you contact Taigakoru before you return any items. (It would be also very good if you are able to attach some photos of the damaged goods in your email.) If the product can be repaired, we will do that for free. If that is not possible, you can get a new product in place or you will get your money back. When we send back a repaired or a replaced product, the shipping costs will be paid by Taigakoru. Please remember this is only when there is a damaged or a faulty product in question.
Address when returning damage in transit or faulty products:
All prices, including the postage and packaging, are valid until further notice. Taigakoru reserves the right to change the prices and / or conditions if that is found to be necessary. If your order is in process, we will not, however, suddenly raise the costs. Taigakoru will not pay any interest on the money the clients have on their Taigakoru online boutique accounts. If continuous misuse occur, Taigakoru reserves the right to stop the relationship with such customers without further notice. Please consider that the colours you see in your monitor can differ from the colours of the actual products due to different colour representation of various screens. All Taigakoru products are made by hand, which makes each of them a unique piece. This is also a feature that our clients highly value. Therefore it is possible there are some small differences between the products in the same range. This is not a flaw or a sign of a badly made item. Instead, it is a sign of a product that has been created individually, lovingly and not using mass-production methods.
Taigakoru respects the privacy of the clients, it is very important to us. Therefore we will not sell, give, lend or in any other way distribute our clients´ personal information to third parties. All information Taigakoru receives from the customers are for handling the orders and customer relations only and will be kept confidential. The only exception to this rule would be a situation if any illegal activities have been discovered and the authorities need to investigate the matter. Taigakoru will not send any advertisements or make phonecalls to the clients afterwards. If Taigakoru is going to publish a newsletter in the future, it will be sent only to those persons who give the permission to that and not automatically to every customer. At the moment Taigakoru does not send any newsletters.